Returns & Shipping

RETURNS

Upon purchasing wine from 791 Estate, we can happily make adjustments or refunds to your order prior to shipping. Please contact the cellar door directly via phone or email 791estate@gmail.com.

If your wine has been dispatched, any exchanges and refunds can be made once the wine is returned to 791 Estate. All return and subsequent shipping costs will be at the expense of the customer.

If the error is the fault of 791 Estate (i.e. wrong wine was packed, a breakage occurs or package is incorrectly labelled) then we will cover all return and subsequent shipping costs and rectify the error as quickly as possible. Wine deemed to be faulty will be replaced upon return of purchase and the shipping costs will be reimbursed by 791 Estate upon proof of cost.

No refunds will be issued for changes of mind or wine that is not deemed to be faulty.

The customer is responsible for ensuring that the order at checkout is correct including all contact and shipping details.

SHIPPING

791 Estate currently ships to AUSTRALIA ONLY.

A flat $15 shipping fee applies to all orders. Free delivery is available on orders in the Mudgee region.

All orders are packed & dispatched within two business days of receipt.

Shipping may take up to fourteen (14) business days from dispatch, depending on location. You will be notified of the dispatch date, method of shipment and where possible, tracking details.

Once delivery has been confirmed, 791 Estate takes no responsibility for any loss, damage or deterioration of goods.

Clear and correct delivery details are to be entered upon checkout and 791 Estate takes no responsibility for undelivered, misdirected or delayed packages if shipping labels match the details entered.